FAQ – LA Ingredients

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FAQ

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

Please email our team at support@laingredients.com and make sure to provide your name, email and your order# if you have it, along with the order updates you'd like to make. Our team is always happy to help!
Once your order has left our facility, you will receive an email containing tracking information that you can reference to see any updates on its status.
We ship via USPS, UPS and Fedex. Use the shipping estimator in the cart to check your shipping rates.
Sometimes packages are scanned under the wrong setting as the mail carrier is loading their truck for the day's delivery which triggers the delivered email you received. Typically the package shows up in the mailbox within 24-48 hours, but if you still haven’t received it, please let us know and we’d be happy to assist you.
Oh no! Sorry to hear that. Email us at support@laingredients.com within 7 days of delivery with your order number and the item(s) that is damaged, incorrect or missing and we will be happy to assist you ASAP. Please include a picture of the damaged or incorrect product in the email for our team to review. *After 7 days from the delivery date, we cannot be held responsible for damaged, incorrect or missing items.

Please email us at support@laingredients.com so we can help.
Yes, please email us at support@laingredients.com for more information.
Please view our return policy here
This could be due to using multiple codes for one order. At this time we are only able to honor one promo code per transaction, which includes subscription orders (a free shipping code is automatically applied at checkout). If you are only using one code, make sure you enter the code in the gift card or discount code area at check out. If you are still experiencing problems, please reach out to our team at support@laingredients.com and we'd be happy to help.

Domestic shipping can take up to 5 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
At this time we are not offering free shipping options.
At this time we are not offering international shipping.

Yes, we offer full and partial refunds.

Please see our Refund policy for more information.
If you are not satisfied with your order, we will be happy to help you return or exchange your items within 14 days of the date the order was delivered. Please see our Refund policy for more information.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
We provide refunds for orders purchased on laingredients.com only. If you purchased LA INGREDIENTS from one of our authorized retailers, please reach out to them for assistance with your return.

After you've placed a subscription order, you want to create an account. Make sure to enter the same email you used on your first order. Now you’re able to make changes to your subscription.
Yes! Once your account is created you can log in to manage your subscription as needed. Subscriptions may be modified, paused, skipped or cancelled via the customer account portal or by clicking the "Manage Subscription" link in upcoming subscription renewal emails.
Yes! Login to your account and click Subscription Management. From your dashboard, you can add additional products to be shipped with your next subscription order just once, or add to your regular subscription shipment!

Please visit Contact Us and complete the below form, and we’ll get back to you as quickly as possible! Alternatively, you can email us directly at support@laingredients.com.

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